All About Art Australia goes to great efforts to ensure our customers are satisfied with our products. If for any reason you are not completely satisfied with our products, contact us to discuss how we may ensure the problem is rectified. If a suitable resolution cannot be reached you may return the product within 7 days of the receiving date for a full refund for the price of the product. All About Art Australia does not offer refunds for wrong choice or change of mind. All About Art Australia take effort to ensure your framed artwork leaves the warehouse packaged in a way to ensure safe transit. Naturally, when shipping fragile items there is always a chance of damage in transit. If you receive any item you believe to have been damaged in transit, please get in touch with us within 7 days of receiving your package. We'll do our best to rectify any issues you may have .